Intercom Pricing: Cost and Pricing plans

Generally, you should expect to pay anywhere between $100-$1,000 depending on your company’s requirements, of course. The margins really are that wide, particularly when you start factoring in add-ons and packages. With 10 seats and 10k people reached per month on the Premium plan, you must pay $399/mo if billed annually. Some business owners also claim that the pricing for Premium might fluctuate from $499/mo if billed annually to $599/mo if billed monthly.

• While Intercom stands tall as one of the most renowned customer support software solutions, it’s not the best.
• There are lots of avenues to the Intercom pricing structure that you’ll need to understand before diving into its world of customer service solutions.
• The 3 basic modules together come to a total of around $136 to $202 depending on if you get the base plan or the pro plan.
• Intercom solves this problem by encouraging more interactions and allowing you to deliver fast and efficient support.

The phrase proves it very wrong when anyone will see the pricing plan and even better when hidden charges will be applied. The Desku price starts from $39/month, billed monthly and annual pricing is $29/month, billed annually. Where Intercom’s normal pricing starts from $74/month excluding hidden charges. If you’re still on the fence about whether Intercom will solve your business needs, we’ve compiled a collection of eye-opening reviews of the service.

Mobile App

Built-in call center support, SLA management, audit logs, and success managers are all available with LiveAgent’s tool. Plus, LiveChat’s support tool is slightly more robust, coming with reporting, ticketing solutions, routing rules, and more. Its live chat tool has a lot to offer as well, from automation and canned responses to chat transfers and personalization. Help Scout’s shared inbox makes it easy to collaborate on customer support issues and ensures the customer experience is seamless from all sides.

Intercom is amazing, and just like WotNot, they started as a bot builder for all types of businesses. However, today Intercom is an expensive conversational marketing tool that is exclusively for high-end and enterprise-grade businesses. Mobilisten, Zoho SalesIQ’s Mobile SDK, can seamlessly integrate with cross platform apps such as React Native, Cordova, Ionic, and Flutter and supports Right To Left (RTL) languages. Easily leverage the Rest API feature to send push notifications to share updates, offers, and reminders with your audience. You can also use the webchat panel or mobile app to access your dashboard and manage your chats and tickets. You can also use ClickDesk’s API to customize the software according to your needs.

Why not try this Intercom alternative out?

The reports provided by ChatBot allow you to track the total number of chats, analyze the heatmap to identify peak user activity times, and look at the average engagement within the chat. With us, launching your AI chatbots on your website is a matter of a few clicks, thanks to the free Chat Widget. You can customize your bot’s appearance to perfectly match your brand’s unique style and design, creating a delightful and cohesive user experience. It is essential to be able to test the functionality of your chatbot while building it.

It’s an affordable alternative to Intercom that offers an extensive set of features. Brands can use AI chatbots to improve customer satisfaction and level up their business. Lyro uses deep learning and natural language processing technologies to provide your visitors with the best experience on your website. It is a powerful set of tools that can be real life-savers for online businesses. It has a help desk ticketing system, customer management features, chatbots—you name it.

What is so complicated about Intercom Pricing?

Both Gist and Intercom offer a knowledge base solution to help your current and potential customer learn more about your products and services. If you’re simply looking for a live chat, chat bot solution and don’t need the additional functionality offered by Gist, Intercom is going to beat us here. One of the key advantages of ChatBot is its upcoming release of ChatBot 2.0.

Intercom’s SMS tool is incredibly useful for increasing engagement. This is considerably more than the average email open rate across B2C and B2B, which is, according to SmartInsights,  just 16.97%. As you can see, there’s a lot that goes into the pricing, which is why it can be so difficult to give accurate estimates.

Be aware of users and seats

It is a full package for almost any customer support team, and also useful for sales teams. This add-on is 10X the cost for our Support plan ($9/mo per user), which includes our entire list of support tools as well as chat bots. This means that the team behind ChatBot is fully committed to its continuous development, providing excellent customer support. With us, you can trust that you’re not just getting a chatbot platform but a partner dedicated to your success.

Meanwhile, if you aren’t a software business, you might not be so worried about getting robust documentation features alongside help desk support. Collecting and understanding user data helps businesses best serve and interact with their customers. With Intercom, businesses can not only collect and segment key data, but also send and store custom data attributes about users within the Intercom application. Overall, Intercom’s customer data functionality is one of the most complex across all live chat and customer messaging softwares. A small business with at least 2 support agents and 1,000 active contacts every month.

Reduce the sales cycle by halving the number of calls needed

Users appreciated that they can customize automated tasks and in-app messages. HelpCrunch is a customer engagement platform that helps businesses to keep track of customer interactions, chat with customers, and measure customer engagement. It also offers a suite of tools to help businesses create and manage customer support tickets. With features like live chat, chatbots, and email marketing, Intercom provides a host of products aimed at helping businesses improve customer relationships. There are four basic plans to choose from, as well as a discounted year-long program that startups can apply to. While there is no free plan, prospective customers can try the Start and Grow plans for free for 14 days.

Zendesk is well-known in the industry as a large tool with a number of business solutions, especially when it comes to service and sales. If supporting customers and transparent pricing is your priority, here are the 13 best Intercom alternatives to check out. If you’re a SaaS company then it’s a great tool but you might want to trim old users from Intercom occasionally (though not from your own database of course). We use the Intercom live chat app across 2 very different web apps. This is a break down of what it costs, why we prefer it and alternatives we also used and liked such as LiveChat. Small businesses can benefit from using Intercom, especially its Starter plan, designed for tinier teams.

Intercom Alternatives That Are Free Or Low Cost In 2023

Simplifying the setup ensures a smooth transition to providing efficient support without unnecessary complications. You can also connect it with many popular third-party app extensions and use native apps for mobile devices. You can also add video and voice add-ons to enhance your communication with customers. Tawk.to is compatible with multiple languages and has a powerful JavaScript API for further customization. Moreover, their cluttered and confusing user interface can make it hard for your customers and prospects to find what they need or want. Thanks to natural language processing and advanced large language models, ChatGPT offers unmatched conversational prowess on Intercom, turning every conversation into a genuine connection.

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